Returns & Refund Policy

Order Policy

All orders are processed and shipped from our international warehouse. By placing an order, you agree to the terms outlined below.

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Returns & Refunds

Due to the nature of our products, we do not offer returns or refunds once an order has been delivered.

All purchases are considered final sale.

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Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

To be eligible for a replacement:

• You must contact us within 48 hours of delivery
• Provide clear photo or video proof of the issue

Once approved, we will send a free replacement at no additional cost.

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Non-Eligible Cases

We do not offer replacements or refunds for:

• Normal wear and tear
• Incorrect usage
• Minor cosmetic variations
• Delays caused by shipping carriers or customs

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Order Issues

Please ensure your shipping information is correct. We are not responsible for:

• Incorrect addresses entered at checkout
• Lost or stolen packages marked as delivered

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Contact

For any issues, contact us at:
hello@velivor.com